Privacy Policy
Privacy Policy
PRIVACY POLICY (UK GDPR)
Effective date: August 25, 2025
1. WHO WE ARE AND HOW TO CONTACT US
1.1. This Privacy Policy explains how PROTECT YOUR SERVICES LTD (“we”, “us”, “our”) collects and uses your personal data when you visit www.vibe-skins.com (the “Site”) and purchase our digital items.
1.2. Data Controller: PROTECT YOUR SERVICES LTD, Dept 6148, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA.
1.3. Contact for privacy questions: info@vibe-skins.com.
1.4. We have not appointed a Data Protection Officer. For all privacy matters, please contact us at the address above.
2. THE DATA WE COLLECT
We collect the following categories of personal data:
2.1. Account & Identity Data: email address, username/handle, country, and any profile details you choose to provide. Passwords are stored using industry‑standard hashing; we do not store them in plain text.
2.2. Order & Transaction Data: items purchased, order number, transaction timestamps, currency, amount, status, and limited payment metadata (e.g., last 4 digits or token from payment provider). We do not store full card numbers.
2.3. Communications Data: messages you send to us (e.g., support emails), reviews/feedback and related metadata.
2.4. Device & Usage Data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, and access times, collected via logs and similar technologies.
2.5. Cookies & Similar Technologies: see our Cookies Policy for details of specific cookies, purposes and retention.
2.6. Anti‑Fraud Signals: risk scores and signals provided by our payment providers or anti‑fraud partners.
2.7. Social/Marketing Preferences: your choices about receiving marketing and cookie categories (where applicable).
3. WHERE WE GET YOUR DATA
3.1. Directly from you when you create an account, make a purchase, or contact us.
3.2. Automatically when you access the Site (Device & Usage Data; Cookies).
3.3. From third parties: our payment providers (for payment status and fraud risk), analytics providers, and customer support tools we use to deliver the service.
4. HOW WE USE YOUR DATA AND LEGAL BASES
We use your data for the purposes and legal bases below:
4.1. Provide the Site and deliver digital items; manage orders, payments, and account features — **Contract** (UK GDPR Art. 6(1)(b)).
4.2. Customer support; troubleshoot, fix defects, and respond to your requests — **Contract** / **Legitimate interests** (to operate an effective service).
4.3. Fraud prevention, security monitoring, and abuse detection (including automated screening by providers) — **Legitimate interests** and **Legal obligation**.
4.4. Analytics to understand usage and improve the Site — **Legitimate interests** (with cookie consent where required by law).
4.5. Marketing communications (email) — **Consent**. You can withdraw consent at any time via the opt‑out link or by contacting us.
4.6. Enforce our Terms & Conditions; defend legal claims — **Legitimate interests**.
5. PAYMENTS
5.1. We receive limited payment metadata (e.g., confirmation tokens, last 4 digits) to confirm and fulfil your order. We do not store full card numbers or security codes.
6. COOKIES AND ANALYTICS
6.1. We use cookies and similar technologies to run the Site (e.g., session and security cookies) and, with your consent where required, for analytics and marketing.
6.2. For details on cookie types, providers, and retention, please see our **Cookies Policy**. You can change or withdraw your consent at any time using the cookie settings on the Site.
7. SHARING YOUR DATA
We share personal data only as necessary with:
7.1. Service Providers (Processors): hosting and cloud infrastructure, payment processing, analytics, anti‑fraud, email delivery, customer support and ticketing tools. These providers are bound by contracts to process data only on our instructions.
7.2. Professional Advisors: auditors, accountants, and legal counsel (confidentiality‑bound).
7.3. Corporate Transactions: if we undergo a reorganisation, merger, or sale, your data may be transferred to the successor entity subject to this Policy.
7.4. Legal and Regulatory: where required by law, to competent authorities or to enforce our rights or protect users.
8. INTERNATIONAL TRANSFERS
8.1. Some service providers may process data outside the UK (and the EEA). Where transfers occur, we rely on: (a) UK adequacy regulations/decisions where available; or (b) appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or the EU Standard Contractual Clauses with the UK Addendum, plus supplementary measures as needed.
8.2. You can obtain a copy of the relevant transfer mechanism by contacting us at info@vibe-skins.com.
9. DATA RETENTION
We keep personal data only as long as necessary for the purposes set out above:
9.1. Account Data: for the life of your account and deleted within a reasonable period after closure.
9.2. Order & Transaction Records: typically retained for **six (6) years** to meet tax, accounting and legal obligations.
9.3. Customer Support Records: typically retained for up to **two (2) years** after resolution unless needed longer for legal claims.
9.4. Cookies: see Cookies Policy for specific lifetimes.
We may retain data longer where required by law or to establish, exercise or defend legal claims.
10. YOUR RIGHTS
Subject to conditions and exceptions in UK data protection law, you have the right to:
10.1. Access your personal data and receive a copy.
10.2. Rectify inaccurate or incomplete data.
10.3. Erase your data (where no longer needed or where consent is withdrawn and no other legal basis applies).
10.4. Restrict processing in certain circumstances.
10.5. Data portability for information you provided to us.
10.6. Object to processing based on our legitimate interests (including profiling for analytics/anti‑fraud) and to direct marketing.
10.7. Withdraw consent at any time where processing is based on consent (e.g., marketing or non‑essential cookies).
To exercise your rights, contact **info@vibe-skins.com**. We may need to verify your identity before responding.
11. CHILDREN’S PRIVACY
11.1. The Site is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us data, please contact us so we can take appropriate steps.
12. AUTOMATED DECISION‑MAKING
12.1. We do not make decisions producing legal or similarly significant effects solely by automated means. Automated anti‑fraud screening by our providers may contribute to transaction approvals; a human can review outcomes on request.
13. DO NOT TRACK
13.1. Some browsers offer “Do Not Track” signals; our Site does not respond to these signals. Use the cookie settings to control optional cookies.
14. HOW TO COMPLAIN
14.1. If you have concerns about our use of your data, please contact us at **info@vibe-skins.com**.
14.2. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). Details are available at ico.org.uk.
15. CHANGES TO THIS POLICY
15.1. We may update this Policy from time to time (for example, to reflect changes in law or our services). The updated version will apply from the Effective date above unless stated otherwise.
16. CONTACT
16.1. Email: **info@vibe-skins.com**
16.2. Postal: PROTECT YOUR SERVICES LTD, Dept 6148, 43 Owston Road, Carcroft, Doncaster, United Kingdom, DN6 8DA.
17. DEFINITIONS
“Digital Items” means downloadable cosmetic digital assets (for example, skins, templates, or analogous cosmetic items) offered for sale on the Site for personal use only.
“UK GDPR” means the UK General Data Protection Regulation and the Data Protection Act 2018.
© PROTECT YOUR SERVICES LTD. All rights reserved.